Terms of Service

Welcome to our website. By accessing or using this website, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

If you do not agree with these terms, please do not use this website or place an order.

1. General

This website is operated by our Australian team and provides online retail services to customers in Australia.

By using this website, you confirm that you are legally permitted to access and use the products and services offered through this website.

We reserve the right to update, change or replace these Terms of Service at any time. Any changes will take effect when they are posted on this page.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability displayed on our website are accurate and up to date.

Product colours, packaging, designs and other visual details may vary slightly from the images shown on our website.

Product availability may change without notice. We reserve the right to correct any errors, inaccuracies or omissions and to update product information when necessary.

3. Orders and Order Confirmation

When you place an order through our website, you are submitting an order to purchase the selected products.

After placing an order, you may receive an order confirmation email once your order has been received.

Please make sure that your name, delivery address, email address and contact information are correct before submitting your order.

If we are unable to verify the required information, we may delay or cancel the order.

We reserve the right to refuse, cancel or modify an order where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorised transactions

• Product availability issues

• Pricing or listing errors

• Delivery restrictions

• Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed using the relevant payment method.

4. Pricing and Payment

All prices displayed on the website are in Australian dollars (AUD), unless otherwise stated.

We reserve the right to change product prices, promotions and discounts at any time.

The price applicable to your order is the price displayed at checkout when the order is placed.

You are responsible for providing accurate billing and payment information.

If your payment is declined, reversed or otherwise unsuccessful, we may be unable to process or dispatch your order until successful payment has been received.

5. Order Processing and Dispatch

Orders are generally processed, packed and prepared for dispatch within 3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

The warehouse used to dispatch your order depends on where the products in your order are currently stocked.

Products may be dispatched from our local warehouses in Sydney or Melbourne, depending on product availability and warehouse stock.

If an order contains products stocked in different locations, the products may be dispatched separately and may arrive at different times.

6. Shipping and Delivery

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and the delivery carrier.

Delivery times are estimates only and are not guaranteed. Delivery may take longer during busy periods, public holidays, carrier delays or other circumstances outside our reasonable control.

Once your order has been handed to the delivery carrier, tracking information may take some time to appear or update while the parcel is processed through the carrier's network.

We recommend using the tracking information provided to monitor the progress of your parcel.

If your parcel has not arrived within the expected delivery timeframe, please contact our customer support team with your order number so we can assist you.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, incorrect delivery information or other delivery issues after the parcel has been handed to the carrier.

7. Shipping Fees and Free Shipping

Shipping fees may vary depending on the warehouse, destination and products included in your order.

Free shipping eligibility may vary depending on the products and warehouse associated with the order.

The applicable shipping fee or free-shipping eligibility will be displayed during checkout.

8. Returns, Refunds and Replacements

We do not accept general product returns or exchanges.

If you receive an incorrect product or experience a product issue, please contact our customer support team as soon as reasonably possible after receiving your order.

We will review the situation based on the information provided and, where appropriate, may offer a replacement product or refund.

To help us assess an issue, we may request:

• Your order number

• Product name

• A description of the issue

• Photos or videos of the product and issue

• Other reasonable information or evidence where required

Any replacement or refund will be considered based on the individual circumstances of the issue.

Where applicable, customers should contact us within a reasonable period after receiving their order so that we can properly investigate and assist with the issue.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable Australian law.

9. Product Authenticity

We source products through our selected and trusted supply channels.

We do not knowingly sell counterfeit or imitation products.

If you have concerns regarding the authenticity of a product received from us, please contact our customer support team with your order details so that we can investigate the matter.

10. Customer Information

You are responsible for ensuring that all information provided when placing an order is accurate and complete.

This includes:

• Full name

• Delivery address

• Email address

• Phone number

• Billing information

If we identify an issue with the information provided, we may contact you by email to verify or correct the details before your order is processed.

We are not responsible for delivery problems, delays or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order or delivery details, please contact us as soon as possible. Once an order has been handed to the warehouse or delivery carrier, we may not be able to change the delivery information.

11. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to interfere with the website or its security

• Attempt to gain unauthorised access to website systems

• Copy or reproduce website content without permission

• Use automated methods to interfere with the operation of the website

• Submit false, inaccurate or misleading information

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, product descriptions, website design and other materials, is owned by or licensed to us.

You may not reproduce, distribute, modify, publish or commercially use website content without our prior written permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery carriers, analytics services and other service providers.

The availability and operation of these third-party services may be outside our control.

Your use of third-party services may also be subject to the terms and policies of those providers.

14. Website Availability

We aim to keep our website available and operating reliably. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

Temporary interruptions may occur due to website maintenance, technical issues, security measures, service provider issues or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses resulting from circumstances outside our reasonable control or from incorrect or incomplete information provided by the customer.

We are also not responsible for delays, losses or delivery issues caused by the delivery carrier after an order has been dispatched, except where liability cannot legally be excluded or limited.

Nothing in these Terms of Service excludes or limits any liability, right or remedy that cannot legally be excluded or limited under applicable Australian law.

Where Australian Consumer Law applies, nothing in these terms is intended to limit your rights under that law.

16. Privacy

We collect and use customer information in accordance with our Privacy Policy.

Information provided when placing an order may be used to process payments, verify order details, arrange delivery, provide customer support and fulfil your order.

Your information may also need to be shared with relevant service providers, such as payment processors and delivery carriers, where necessary to provide our services.

17. Contact Us

If you have any questions regarding these Terms of Service, your order or our services, please contact our customer support team.

We are happy to assist with questions relating to orders, payments, shipping, tracking and products.