Privacy policy

1. Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect certain information, including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Delivery and tracking information
• Information you provide when contacting customer support
• Website usage and technical information, such as IP address, browser type, device information and pages visited

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery and provide tracking information
• Process payments and verify transactions
• Send order confirmations, shipping updates and other service-related communications
• Respond to customer enquiries and provide after-sales support
• Manage refunds, replacements and other order-related requests
• Improve our website, products and customer experience
• Detect and prevent fraud, abuse or unauthorised activity
• Comply with applicable Australian laws and legal obligations

We will not use your personal information for purposes unrelated to our services unless permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not intentionally store your complete credit or debit card details on our own systems. Payment information may be securely processed and handled by the relevant payment provider in accordance with its own privacy and security policies.

4. Sharing Your Information

We may share necessary personal information with trusted third parties where required to provide our services, including:

• Payment processors
• Delivery and shipping providers
• Website hosting and technical service providers
• Customer service and communication providers
• Fraud prevention and security services
• Professional advisers or authorities where legally required

We only provide third parties with information reasonably necessary for them to perform their services.

5. Shipping Information

To deliver your order, we may provide relevant information such as your name, delivery address, phone number and order details to our shipping or logistics providers.

This information is used solely for fulfilling and delivering your order and handling delivery-related enquiries.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep items in your shopping cart
• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant website functionality
• Detect suspicious or fraudulent activity

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functions.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about products, promotions, special offers and website updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Modification
• Disclosure

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with our legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a privacy-related request, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are intended for adults only.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites, services or payment providers.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Overseas Disclosure

Some of the third-party service providers we use may store or process information outside Australia.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

14. Australian Privacy Law

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable to our business.

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve your concern.

You may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will always be published on this page, together with the updated date.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.